Key Benefits
- Scale Virtually’s process engineering support ensured that each VA could contribute effectively from day one.
- The structured and thorough hiring process provided deep insights into each candidate, helping ensure the right fit for each role.
- Amber was able to scale from one to five VAs within a few months, significantly lightening her workload.
- Terrence Murphy Companies now looks to VAs as the first solution for any new role that needs to be filled.
Client Overview
Amber Simmons is the Director of Operations at Terrence Murphy Companies, a business conglomerate involved in real estate sales, home building, podcasts, and coaching. The company sought a solution to help manage operations across its various businesses while focusing on scaling efforts.
Challenges
Terrence Murphy Companies was expanding rapidly, and Amber faced challenges in managing operations across diverse businesses. The team needed support with administrative tasks, customer service, listing coordination, and bookkeeping, but they lacked the capacity to hire and train multiple staff members quickly.
Solution
Amber and her team partnered with Scale Virtually to hire and onboard five Virtual Assistants (VAs) within a year. Scale Virtually provided process engineering support, ensuring that each VA could be onboarded seamlessly with documented processes and role-specific training materials.
Scale Virtually’s approach included sending candidates with resumes, video introductions, and DISC personality profiles. This allowed Amber to gain a comprehensive understanding of each candidate before interviews. The team also recorded onboarding sessions and created detailed documentation, allowing VAs to start work with minimal training.
Results
The results were transformative for Terrence Murphy Companies. VAs took on critical roles across the organization:
- Nicole, a listing coordinator, handled real estate transactions with precision, streamlining workflows and resolving issues independently.
- Trish, an executive assistant, displayed adaptability and excellence in customer service for Mervy Signature Homes.
- The bookkeeping VA managed complex financial tasks, including data entry, credit card reconciliations, and month-end reporting, with precision and efficiency.
- A BuilderTrend Specialist was quickly hired and integrated into the team, making an immediate impact despite the new role still being built out.
The efficiency of Scale Virtually’s process engineering allowed each VA to jump right into their roles without the need for extensive training, saving the company significant time and resources. Amber and her team have already referred Scale Virtually to other businesses due to the substantial impact it has made on their operations. With ongoing growth, they plan to hire more VAs to continue scaling their businesses efficiently.